jayo7's Privacy Policy

jayo7 ("we", "us", or "the platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy ("policy") clearly describes how your personal information is collected, stored, processed, and in certain cases shared with third parties.

By using our website or services, you agree to the terms of this privacy policy. You must be at least 21 years of age. Collecting information from minors is strictly against our policy.

Data Collection

jayo7 collects only the information that is essential for the proper operation of our services. We collect two types of information: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you give us during account registration and use of our services includes:

• Full name and date of birth
• Valid email address and mobile number
• Residential address (including district and division)
• National ID or other government-approved identity document details (for KYC verification)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• Transaction history — records of deposits and withdrawals
• Details of messages and complaints sent to support

2.2 Information Collected Automatically

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser name and version
• Page visit details, session duration, and usage patterns
• Cookie and local storage data (see details below)
• Gaming history and betting information
• Approximate information related to login time and location

Data Usage

jayo7 uses your information only for specific, legitimate, and transparent purposes. We never sell your personal information or transfer it to any unauthorized third party.

3.1 For Service Operations

• Account creation, verification, and management
• Transaction processing — deposits and withdrawals
• Providing gaming services and maintaining records of results
• Managing bonuses and promotional offers
• Managing VIP membership and rewards programs

3.2 For Security and Compliance

• Identity verification (KYC) and age confirmation
• Prevention of fraud, money laundering, and other misconduct
• Implementation and monitoring of responsible gaming policies
• Fulfilling legal and regulatory obligations

3.3 For Communication and Support

• Customer service and issue resolution
• Sending important account-related notifications
• Sharing information about new offers or services (with your consent)
• Responding to support tickets

Cookie Policy

jayo7 uses cookies and similar technologies to improve your browsing experience and ensure smooth service operations. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions, security verification, and core service operations.
• Functionality Cookies: Store your language preferences, game settings, and personalized experience.
• Analytics Cookies: Collect anonymous statistics to understand usage patterns — your identity is not revealed.
• Security Cookies: Used for fraud detection and account protection.

Most browsers have the option to disable cookies. However, disabling certain cookies may cause some parts of the service to not work properly.

Data Sharing

jayo7 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:

• Payment Processors: Financial information necessary to complete transactions via bKash, Nagad, Rocket, Upay, or bank is securely transmitted.
• Game Providers: Information may be shared with authorized software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe as needed to operate the games.
• Identity Verification Services: Information may be shared with authorized verification agencies to complete the KYC process.
• Legal Authorities: Information may be disclosed under court orders, lawful requests from investigative agencies, or applicable law.
• Business Succession: In the event of a business merger or transfer, user information may be transferred to the new operating entity — you will be notified in advance.

Security

jayo7 has implemented industry-standard technical and administrative measures to keep your personal information secure:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Encrypted Storage: Stored sensitive data — particularly financial and identity-related information — is protected with strong encryption.
• Access Controls: Only authorized staff can view user information for specific work purposes.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Step Verification: An additional layer of security is ensured for account access.

No method of data transmission or storage over the internet is 100% secure. We are committed to ensuring the highest level of protection, but if a security breach occurs, we will notify you as quickly as possible and take the necessary steps.

Data Retention

jayo7 retains your information only for as long as it is needed to provide services or fulfill legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, financial and KYC information may be retained for a defined period as required by law.
• Transaction Records: Financial transaction data may be retained for an extended period for audit and legal compliance purposes.
• Requested Deletion: Where legally permissible and upon your request, specific information may be deleted.

Your Rights

Every user of jayo7 has certain rights over their personal information. We respect these rights and are committed to helping you exercise them:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: Subject to certain conditions, you may request deletion of your information.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited.
• Right to Withdraw from Marketing: You may opt out of promotional communications at any time.
• Right to Complain: If you have objections to our use of your information, you may lodge a complaint with our support team.

To exercise these rights, email [email protected] or contact our 24/7 live chat. We will process your request within a reasonable time.

Minor Protection

jayo7 strictly prohibits registration and use of services by anyone under the age of 21. We never knowingly collect information from minors.

Age verification is required during the registration process. If we learn that a minor has registered on our platform, that account will be immediately closed and all associated information will be deleted.

If parents or guardians suspect their child is using our platform, please notify us immediately at [email protected].

Policy Changes

jayo7 may update this privacy policy as needed. If there are significant changes to the service or applicable law, we will notify you by email or through a notice on the platform.

Continued use of the platform after an update will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly.

The current version of this policy will always be available at jayo7.lat/privacy-policy and the "Last Updated" date will be noted at the top of the page.

Related Pages

Read More

To understand our complete legal framework, we recommend reading the following pages as well:

• Terms and Conditions — Complete rules for using our service
• Responsible Gaming — A guide to safe and healthy gaming habits
• About Us — jayo7's identity and mission
• FAQ — Answers to common questions